Case Study 1
My father has been a service user of Home Alternative for over two years. Dad is a very proud man who doesn’t consider that he needs any support. The truth is he is quite disabled by his dementia, and is able to remain at home because of my sister’s support (I live in Glasgow) and the support given by Home Alternative.
When dad started the service we did not think he would let anyone over the door. The truth is, not only did he let the manager and her team into his home-they have developed a lovely warm relationship with him ie: A regular carer was able to tell me information about mum (who died in 2008) that they would not have been able to if a close relationship had not developed. This is due to the skill and motivation of the team.
My sister and I are both very experienced nurses, I also work for the Care Inspectorate-the point being we both know what poor quality is-and this isn’t.
Home Alternative provide a service which is continuous and flexible, the team is prepared to “come and go” which is everything in our situation. We know that if the “ladies” have not been able to get Dad I they will pop to the pub up the road to ensure he is ok. However, this is not a casual service delivery, but a service which has all the required risk assessments, reviews and records.
We both think that the team genuinely care for dad. This is a service that, in our experience should get “top marks”, it works hard to ensure positive outcomes-and that dementia is not the end of the world but a different time in a world that’s a bit different.
We/Dad would be lost without them-and consider we have been fortunate to find such good quality.