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Service user Questionnaire November 2018

16 Nov 18

This is a copy of our recent satisfaction questionnaire. Please read and comment if you feel appropriate. We value all comments and suggestions both positive and negative . Constructive feed back is always welcome , as we strive to provide an excellent service to all our clients'. Thank you from Moya and the team

 

 

1

Were you satisfied with the introduction of our services and how we could support you?

Yes

No

N/A

2

Was a home assessment completed?

Yes

No

N/A

3

Were you asked to sign a consent forms?

Yes

No

N/A

Comments

 

 

 

 

Please rate the following questions from 1= Not very well to 5 = Excellent, leave blank if the question is not applicable. There are further comment boxes placed throughout the questionnaire to enable you to express or expand on your thoughts and experiences.

 

 

  • Do Home Alternative staff appear presentable and wear uniform?

    

            ¨ 1                   ¨ 2             ¨ 3              ¨ 4                ¨ 5

         Not very Good                                                                                    Excellent

 

  • Do you feel that Home Alternative staff treat you as an individual and with dignity and respect?

     

             ¨ 1                  ¨ 2             ¨ 3              ¨ 4                ¨ 5

       Not very Good                                                                                    Excellent

 

  • Do you feel you are supported and assisted so that you can retain your independence and choices?

 

           ¨ 1                   ¨ 2             ¨ 3              ¨ 4                ¨ 5

       Not very Good                                                                                    Excellent

 

 

 

 

  • How responsive is the service that Home Alternative provides?

           ¨ 1                  ¨ 2             ¨ 3              ¨ 4        ¨ 5

     Not very Good                                                                            Excellent

 

  • Do you feel that you receive continuity in the service Home Alternative provides?

             ¨ 1                  ¨ 2             ¨ 3              ¨ 4                ¨ 5

       Not very Good                                                                                    Excellent

 

 

 

 

 

 

Do you know how to make a complaint?

Yes

No

N/A

 

Are you informed if staff are going to be changed or late?

Yes

No

N/A

Have there been any issues in communication between staff and yourselves?

Yes

No

N/A

 

Do you feel that any concerns or queries are dealt with professionally when you contact the office?

Yes

No

N/A

How likely would you be to recommend us to family, friends’ or acquaintances’?

Yes

No

N/A

 

 

 

Have you any further comments on the services we provide or ideas of what we could do better.

 

 

 

 

 

 

 

 

 

Service User/Advocate Name :

 

 

 

 

 

 

Service User /Advocate Signature :

 

 

 

 

 

Date :

 

 

Read more

Do you want to make a difference?

16 Nov 18

Home Alternative are looking for more staff to provide high quality home care both during the day and night

If you are interested in applying please contact the registered manager Moya Moore on enquiries@homealternative.co.uk in the first instance for more information.

Read more

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For more information on Home Alternative, or talk to someone about the care services that we offer, please get in touch.

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